Mine has a few problems

O.k so I play this game all the time and it just doesnt always work. When I beat a new level in the arena and then when the button comes up and says collect I push it and then nothing happens. It wont give me my new awards. Ive lost so many money and foods caz of it, and when ever I push the button where I can get a free dollars by watching a video it says sorry no content available. How can it say that when I can go on YouTube or go on google? my internet connection is completely fine. Can U please help me? I really love this game. I just want it to work completely.

Jurassic park chick about Jurassic Park™ Builder